KnightTime+ Subscription Issues on Apple Devices (iPhone, iPad, Mac, or Apple TV)

This guide provides comprehensive instructions for users encountering difficulties with their subscriptions, particularly when using "Sign in with Apple" or needing to restore a purchase."Sign in with Apple" and Hidden Email Addresses

If you utilized the "Sign in with Apple" feature during registration and opted to conceal your email address, a unique, private email address ending in @privaterelay.appleid.com was automatically generated for your account. It is crucial to remember that to log in, you must use the "Sign in with Apple" option.

To locate this private relay email address:

1. Refer to Apple's official guide on "How to use Hide My Email" for detailed steps. You can access this guide directly at: https://support.apple.com/en-us/HT204084.

2. Once you have identified your private relay email, please forward it to us. This will allow us to verify your subscription details and assist you further.

Restoring a Subscription

If your active subscription is not being recognized within the application, you can attempt to restore your purchase directly through the app or website. This process typically resolves most common recognition issues.

To restore your subscription:

1. Open the application or visit the website. Ensure you are accessing the correct platform where your subscription is active.

2. Navigate to the Login section and proceed to enter the email address associated with your account.

3. Follow any on-screen prompts to successfully log in to your account. This may involve entering a password, using a one-time code, or another authentication method.

4. Once logged in, locate and navigate to your Account Settings, then specifically to the Subscription section. The exact path may vary slightly depending on the app's interface, but it's typically found under profile or account management.

5. On the plan page, scroll to the very bottom. You should find an option or button labeled "Restore Purchase." Click on this.

6. Follow the subsequent steps and instructions provided within the app to complete the restoration process. This usually involves authenticating with your app store credentials (e.g., Apple ID password).

Troubleshooting and Further Assistance

If, after attempting the above steps, you are still unable to locate your Apple Private Relay email or successfully restore your subscription, we recommend the following courses of action:

• Request a refund directly from Apple: In cases where a subscription cannot be verified or restored, initiating a refund through Apple is often the most straightforward solution. Once the refund is processed, you can then subscribe again.

• Resubscribe: After requesting a refund from Apple, you can proceed to purchase a new subscription, ensuring a fresh start.

• Enable Device Location Services: It is important to ensure that your device's location services are enabled. In some instances, disabled location services can interfere with the activation and recognition of subscriptions. Check your device's privacy settings to confirm location services are active for the relevant application.