Trouble Locating or Restoring Your KnightTime+ Subscription?

If you are experiencing a problem where your subscription is not being recognized within the application or on the website, the initial and most effective step is to attempt a direct "Restore Purchase" from within the app itself. This process often resolves discrepancies between your account and the subscription status.

Step-by-Step Guide to Restoring Your Purchase:

1. Access the Platform: Begin by opening either the official website or the dedicated application where you manage your subscription.

2. Initiate Login: Navigate to the "Login" section and accurately input your registered email address.

3. Complete Authentication: Follow any subsequent prompts to successfully log in to your account.

4. Locate Account Settings: Once logged in, proceed to "Account Settings." From there, select the "Subscription" option.

5. Execute Restore Purchase: On the subscription plan page, scroll down to the very bottom. You will find and need to click the "Restore Purchase" button.

When the Issue Persists: Providing Additional Information

Should the "Restore Purchase" function not resolve the problem, it indicates that we require further details to accurately locate and verify your account. To assist us in this process, please provide comprehensive information to help us cross-reference your subscription. It is especially important to share if you used a different email address or signed up using a phone number, as this can significantly impact our ability to find your records.

Essential Information for Locating Your Purchase:

To facilitate a swift resolution, please provide the following specific details based on your original method of purchase:

• Web Purchases: If your subscription was made via our website, please provide the last four digits of the credit card used for the transaction.

• Google Play Purchases: For subscriptions initiated through Google Play, we require the complete GPA transaction number. This number typically follows a format similar to GPA.1234-5678-9012-34567.

• Apple Purchases (iOS Devices or "Sign in with Apple"): If you utilized "Sign in with Apple" or are an iOS device user, please share the full email address displayed within your account. This email often concludes with "@privaterelay.appleid.com." For managing or retrieving this email, you can also refer to Apple's support resources by following this link.

• Amazon or Roku Purchases: If your subscription originated from Amazon or Roku, kindly confirm whether the email associated with your Amazon or Roku account differs from the one you initially provided. If there is a discrepancy, please share the correct email address or, alternatively, provide a screenshot clearly showing your active subscription on their platform.

Further Supporting Documentation:

To further aid in the verification process, if possible, please attach a copy of the receipt or a confirmation email directly from your bank. This document should include any relevant transaction or reference numbers that can help us identify your purchase accurately.