My KnightTime+ payment failed. What should I do?

Encountering a failed payment can be a frustrating experience, but it's often resolvable. Here's a comprehensive checklist to help you identify and rectify the issue, ensuring a smooth transaction:

1. Double-Check Your Card Details:

• Login to your account: Access the payment section of your profile on our platform.

• Scrutinize the credit card number: Carefully verify that all digits of your credit card number have been entered accurately. A single misplaced digit can lead to a rejection.

• Confirm the expiration date: Ensure the month and year of your card's expiration are precisely as they appear on your physical card.

• Validate the CVV code: The Card Verification Value (CVV) or Card Security Code (CSC) is a three or four-digit number typically found on the back of your credit or debit card (for Visa, Mastercard, Discover) or on the front (for American Express). Make sure this code is entered correctly.

• Typographical errors: Even minor typos can cause a payment to fail. Take your time to review each entry.

2. Verify Your Billing Address:

• Match your registered address: The billing address associated with your account on our platform must precisely match the address on file with your credit card provider or bank.

• Why this is important: Many financial institutions use address verification systems (AVS) as a security measure to prevent fraud. If the addresses don't match, the transaction may be declined.

• Update if necessary: If you've recently moved or updated your address with your bank, ensure you've also updated it in your account's payment information.

3. Contact Your Bank or Credit Card Provider:

• Security protocols: In an effort to protect your account from unauthorized activity, financial institutions sometimes flag and block transactions that seem unusual or outside of your typical spending patterns.

• Fraud prevention: This is a common occurrence, especially for first-time online purchases with a new merchant or for larger transactions.

• Reach out directly: If you've checked your card details and billing address and the issue persists, we strongly recommend contacting your bank or credit card provider directly.

• Inform them of the transaction: Explain that you are attempting to make a legitimate purchase and inquire if they have placed a hold or block on the transaction. They can often clear the block immediately, allowing you to retry the payment.

4. Explore Alternative Payment Methods:

• If the problem persists: Despite your best efforts, if the issue with your primary credit card cannot be resolved, consider using an alternative.

• Try a different credit card: If you have another credit card, attempt to process the payment with it. This can help determine if the problem is specific to the first card or a broader issue.

• Other payment options: Depending on our platform, we may offer other payment methods such as PayPal, debit cards, or other digital wallets. Explore these options if available.

By systematically going through this checklist, you significantly increase your chances of resolving any failed payment issues and successfully completing your transaction. If you continue to experience difficulties after following these steps, please contact our customer support for further assistance.