Why am I receiving an "Out of Market" or location error message on KnightTime+?

This error indicates that the streaming service is unable to verify your current geographical location and confirm that it falls within the designated broadcast territory for the content you are trying to access. This can happen for several reasons, often related to how your device reports its location.

To resolve this issue, please ensure the following:

• Disable VPNs and Proxy Services: It is crucial to deactivate any Virtual Private Network (VPN) or proxy services you may be using. These services are designed to mask your true IP address and route your internet traffic through servers in different locations, which will prevent the streaming service from accurately determining your actual geographical position. The system will interpret this as an attempt to access content from outside the permitted region, thus blocking the stream.

• Enable GPS and Location Services: For accurate location verification, you must ensure that Global Positioning System (GPS) and other location services are actively enabled on your device. Whether you are using a smartphone, tablet, or a smart TV with location capabilities, having these services turned on allows the app to communicate your precise location to the server. Without them, the service cannot confirm you are within the broadcast area.

• Specific Instructions for Starlink Users: If you are accessing the service via a Starlink internet connection, there are specific considerations to keep in mind:

  • Mobile Device Requirement: You must access the application on a mobile device that possesses GPS capabilities. This is essential for the initial location authentication.

  • Home-Based Authentication Recommendation: We strongly recommend setting up Home-Based Authentication from your mobile device. When performing this setup, ensure that your mobile device is connected to the exact same Starlink WiFi network that your other television devices (such as smart TVs or streaming sticks) will be using to access the service. This process helps the system establish your home location based on your Starlink connection, which can then be leveraged by other devices on the same network, potentially reducing future location-related issues.